1. Identity and Contact Details of the Data Controller
The data controller under the Swiss Data Protection Act (DPA) is:
Xeno Print AG
Bötzingenstrasse 125
CH-2504 Biel/Bienne
Phone: +41 32 341 61 44
Email:
2. Provision of the Website (Log Files)
2.1 Description and Scope of Data Processing
When you access our website, even if you do not register or submit information in any other way, general information is automatically collected. This information (server log files) includes, for example, the type of web browser, the operating system used, the domain name of your internet service provider, your IP address, the referring URL, the date and time of access, and other similar information.
This information is processed for the following purposes:
- Ensuring a smooth connection to the website,
- Ensuring the proper functioning of our website,
- Ensuring and evaluating the security and stability of the system, particularly to detect misuse, and
- For a technically error-free presentation and optimization of our website.
These data are also stored in our system’s log files. These data are not linked with other personal data of the user. We do not use your data to draw conclusions about your person. However, we reserve the right to check the server log files at a later time if there are concrete indications of illegal use.
2.2 Recipients of the Data
For the operation and maintenance of our website, we use service providers who act as our processors. All service providers are contractually obligated to process your data confidentially.
2.3 Transfer to Abroad
Processing also occurs outside of Switzerland, particularly in Germany. Germany is considered to have an equivalent level of data protection. Personal data can therefore be transferred there without additional protective measures.
Appropriate data protection is ensured by:
- Data protection clauses in a contract between the contracting parties, which have been communicated in advance to the FDPIC,
- The standard data protection clauses that have been approved, issued, or recognized by the FDPIC,
- Binding corporate rules are guaranteed.
3. Contact
3.1 Description and Scope of Data Processing
Our website features a contact form that can be used to get in touch electronically. If you use this option, the personal data entered into the input mask will be transmitted to and stored by us. The processing of your personal data serves solely to process your request.
At the time of sending the message, the following data will also be transmitted and recorded:
- Date and time of the request,
- URL from which the request was made,
- IP address,
It is also possible to contact us via the provided email addresses. In this case, the personal data of the user transmitted via email will be recorded. This includes:
- Date and time of the request,
- URL from which the request was made,
- IP address,
as well as information about the servers involved in email communication.
Additionally, you can contact us via the provided telephone number. In this case, we collect protocol data, which includes your phone number and the duration of the call. In principle, we do not record conversations.
3.2 Recipients of the Data
Our website is maintained by service providers who act as our processors. If you send us an inquiry regarding an offer, the service providers we use may receive data for this purpose, to the extent that they need the data to perform their respective services (e.g., IT services, call center). All service providers are contractually obligated to process your data confidentially.
3.3 Transfer to Abroad
Processing also occurs outside of Switzerland, particularly in Germany. Germany is considered to have an equivalent level of data protection. Personal data can therefore be transferred there without additional protective measures.
4. Newsletter
4.1 Description and Scope of Data Processing
Your data is used exclusively to send you the newsletter you have subscribed to by email and, to the extent you have consented, to evaluate how you use the newsletter and, where applicable, the related content. The indication of your name is to enable us to address you personally in the newsletter and, if necessary, to identify you if you wish to exercise your rights as a data subject.
In order to verify that a registration is actually carried out by the owner of an email address, we use the “double opt-in” procedure (DOI) when registering online. This means that after you register for the newsletter, you will receive an email in which you must confirm your subscription by clicking on a link.
At the time of DOI confirmation, the following data will also be recorded:
- Place, date, and time of registration,
- IP address,
- Email address,
- Salutation, first name, last name,
In addition, we assess your reading and usage behavior in order to constantly improve our newsletter and adapt it to your interests and needs. For this purpose, we analyze whether you read or click on our newsletters and the content they contain, in order to make them even more attractive.
4.2 Recipients of the Data
For the sending and related evaluations, we use service providers who act as data processors. All service providers are contractually obligated to process your data confidentially.
4.3 Transfer to Abroad
Processing also occurs outside of Switzerland, particularly in Germany. Germany is considered to have an equivalent level of data protection. Personal data can therefore be transferred there without additional protective measures.
5. Registration
5.1 Description and Scope of Data Processing
On our website, we offer you the possibility to register by providing your personal data. The data is then entered into an input mask and transmitted to and stored by us. The data is not transmitted to third parties. The following data is collected during the registration process:
- First name, last name,
- Email address,
- Password,
At the time of registration, the following data is also recorded:
- IP address,
- Date and time of registration,
As part of the registration process, we request your consent to process this data.
Your registration is required to make certain content and services available on our website.
5.2 Recipients of the Data
For the registration process, we use technical service providers who act as our processors. All service providers are contractually obligated to process your data confidentially.
5.3 Transfer to Abroad
Processing also occurs outside of Switzerland, particularly in Germany. Germany is considered to have an equivalent level of data protection. Personal data can therefore be transferred there without additional protective measures.
6. Comment Function
6.1 Description and Scope of Data Processing
Certain content on our website includes an optional comment function that allows you to provide feedback on an article. The comment is approved after a positive review and is publicly displayed next to the content where the comment was posted. There is no right to publication of a comment.
When you leave a comment on our website, your name is collected and displayed publicly. Additionally, your email address is collected. This allows us to inform you about the status of your comment. The email address is not displayed publicly, is not transferred to third parties, and is not manually evaluated. In addition to this information, the creation date and your IP address are also recorded. This is done for the security of the website operator in order to take action against the author in the event of legal violations (civil or criminal).
The comment function serves the exchange of experiences as well as the possibility to communicate, for example, questions or suggestions.
6.2 Recipients of the Data
For the operation and maintenance of our website, we use service providers who act as our processors. All service providers are contractually obligated to process your data confidentially.
6.3 Transfer to Abroad
Processing also occurs outside of Switzerland, particularly in Germany. Germany is considered to have an equivalent level of data protection. Personal data can therefore be transferred there without additional protective measures.
7. Use of Cookies
7.1 Description and Scope of Data Processing
A cookie is a small set of data created when visiting a website and temporarily stored on the user’s system. If the server of this website is consulted again by this system, the browser sends back the previously received cookie to the server. The server can evaluate the information obtained through this procedure. Cookies primarily help facilitate navigation on a website.
Cookies help make a website usable by enabling basic functions such as navigation on the site and access to secure areas of the site.
7.2 Use of Technically Necessary Cookies
Some functions of our website cannot be offered without the use of cookies. For these, it is necessary for the browser to be recognized even after a page change.
We use cookies for the following purposes:
The following data is then stored and transmitted in the cookies:
- Consent management
- Language settings
- Items in a shopping cart
- Login information
- Registration
7.3 Use of Non-Essential Cookies from a Technical Perspective
We also use such cookies on our website that allow us to analyze the browsing behavior of users. These cookies are used to make the website use more efficient and attractive. We use the web analytics technologies from the following providers:
- Google Analytics
7.4 Recipients of Data
For the operation and maintenance of our website, we use technical service providers who act as our subcontractors.
You will find below other recipients and details about the technical operation of the tools used as well as information on how to prevent the transmission of data (tracking).
Xeno Print AG, Bötzingenstrasse 125, CH-2504 Biel/Bienne
All service providers are contractually obliged to process your data confidentially.
7.5 Transfer Abroad
Processing also takes place outside of Switzerland, notably in Germany.
Germany is considered to have an equivalent level of data protection. Personal data can therefore be transferred there without further protective measures.
Cookies Used
Name: GDPR Cookie Consent
Domain: xenoprint.ch
Duration: 12 months
8. Measurement of Reach
8.1 Description and Scope of Data Processing
We evaluate user behavior using analysis tools. You can find a more detailed description of these tools in the “Analysis Tools” section of this privacy statement.
The processing is carried out based on our legitimate interest. The measurement of reach and the information derived from it are appropriate for adapting the web offering.
8.2 Recipients of Data
For the operation and maintenance of our website, we use technical service providers who act as our subcontractors. All service providers are contractually obliged to process your data confidentially.
8.3 Transfer Abroad
Processing also takes place outside of Switzerland, notably in Germany.
Germany is considered to have an equivalent level of data protection. Personal data can therefore be transferred there without further protective measures.
Analysis Tools Used
8.4 Use of Google Analytics
We use Google Analytics to analyze the use of the website. The data obtained is used to optimize our website as well as advertising measures.
Google Analytics is provided to us by Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland). Google processes data related to the use of the website on our behalf and is contractually obligated to take measures to ensure the security and confidentiality of the data processed.
During your visit to the site, the following data is recorded:
- Pages visited
- Orders, including turnover and ordered products
- Achievement of “website goals” (e.g., contact requests and newsletter subscriptions)
- Your behavior on the pages (e.g., time spent on the site, clicks, scrolling behavior)
- Your approximate location (country and city)
- Your IP address (in shortened form, so no clear attribution is possible)
- Technical information such as browser, Internet service provider, device, and screen resolution
- The source of your visit (i.e., the website or advertising medium through which you arrived at us)
Personal data such as name, address, or contact details are never transmitted to Google Analytics.
This data is transmitted to Google’s servers in the United States. We draw your attention to the fact that the level of data protection in the United States cannot be guaranteed in the same way as within the EU.
Google Analytics stores cookies in your web browser for a period of two years from your last visit. These cookies contain a randomly generated user ID, which allows you to be recognized on subsequent visits to the site.
The recorded data is stored with the randomly generated user ID, which allows for the evaluation of pseudonymous user profiles. This user-related data is automatically deleted after 14 months. Other data remains stored in an aggregated form indefinitely.
If you disagree with this collection, you can prevent it by installing the browser add-on to disable Google Analytics or by rejecting cookies via our cookie settings dialog.
9. Rights of the Data Subject
You have the following rights regarding your personal data:
- The right to obtain information about the personal data we hold about you and how we process it;
- The right to receive a copy of your personal data in a common format;
- The right to correct your personal data;
- The right to request the deletion of your personal data;
- The right to object to the processing of your personal data.
Please note that exceptions apply to these rights. As permitted by law, we may refuse your request to exercise these rights. You can revoke your consent to the processing of your personal data at any time. Please note that the revocation only applies for the future. Processing carried out before the revocation is not affected. To obtain information about the personal data we process, please send your request to
Furthermore, you have the right to file a complaint with the Federal Data Protection and Information Commissioner (FDPIC).
Xeno Print AG, December 2024